Frequently Asked Questions

Here are the most commonly asked questions about ABC Amber utilities. If you don't find the answer here, contact technical support.

Questions

Every time I do a conversion, it puts your logo on the output. Does this happen only with the trial version or will it happen with the registered version as well?

The registered version removes all our banners, labels and ads.

I am interested in registering and purching ABC Amber Access Converter but reluctant to send credit card information via email or over the internet. Can I purchase and register the software via any other method?

Yes, there are offline methods of payment (fax, phone, etc.)

I recently had to reinstall Windows 2000 and all the programs on my computer, including ABC Amber Text Converter. Although this is a paid-for version it is showing an "Unregistered trial version" message. What have I done wrong?

Open and install the important key file attached to a registration email.

The reg key that was sent which program do I use to open the file?

Select regedit.exe program (Windows Registry Editor).

I have just purchased Amber PDF Converter as a single user licence. I will be updating my computer system in the next few months. Am I entitled to install the program on my current and future machine, or is the licence only applicable for one computer?

The licence is applicable for one user. After you update your system, install the full version and the reg key again.

When doing a batch conversion from multiple directories, will the files go back to the original directory, or will all the files be stored into one directory?

It depends on the option you selected (Tools - Options - Advanced - choose output folder).

I just update my CHM Converter v1.14 to v1.19 and my registration key no longer works. Does my key need to be updated in order to update to v1.19?

Don't use the public link (it's always a demo version), use only the link for registered users (see a registration email).

I personally don't like the apps style, can it be set to use the default Windows dialog style?

Please select View - unselect Skin menu item and restart the program.

I have converted the PDF document to a WPS and Word DOC using your PDF Converter and have been able to edit and modify the document, but when I print it - it does not look like the original document because of formatting.

At the current time ABC Amber PDF Converter extracts text from PDFs without formatting. If you'd like to extract PDF content as images, take a look at another our product - ABC Amber PDF2Image Converter.

Is there any way that it can convert to html without all the styles being generated? (ABC Amber Text Converter)

Yes, just uncheck "export CSS" option (Tools - Options - General - HTML export).

What is the difference between ABC Amber Text Converter and ABC Amber Text Merger?

ABC Amber Text Converter converts a document into a document of another format. Also it supports batch conversion. ABC Amber Text Merger lets you combine multiple documents into a single document of any format.

Just ordered your product. Received e-mail, but with the following message: "OE removed access to the following unsafe attachments in your mail".
Never come across this before, how do I get my "key" please?

If your email client is MS Outlook Express and it blocks the reg key, here is what you need to do:
1. From the Outlook Express menu, click Tools, then Options.
2. On the Security Tab, Uncheck the box that says, "Do not allow unsafe attachments to be saved or opened that could potentially be a virus."
3. Click OK.

Your program keeps telling me that I haven't "installed MS Office converters yet". Which converter do I need to download and install?

For your convenience we have compiled special packs for each converter. As a registered user, you may request them.

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